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Return Policy

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Money Back Guarantee with Professional Consultation


If you are unhappy with your purchase for any reason contact us within 30 days of purchase we will give you the option to either return that item for a refund or return that item for store credit so that you can find the right product for you*. A skincare professional is always here to help you make the most of your products. Email us at help@sapienaesthetics.com if you are interested in returning your item.

*As a very small business, we are not able to return based on color preference or variant selection of any item including, but not limited to, Bluestone shields and tinted SPF. By purchasing from sapinskin.com, you accept complete liability for all decisions you make. Please text 206-698-2431 for assistance or visit sapienskin.com to book a consultation. 

We cannot, and do not, guarantee any product that was purchased without a consultation. Please contact us if you have any allergies or reactions at help@sapienaesthetics.com and retain photo documentation and the original packaging including lot number.

Additional Return Policy Details

Please allow up to two weeks for the return to be processed, at which time a refund, credit or exchange will be made. If you wish to inquire about your return please email help@sapienaesthetics.com. We reserve the right to refuse or deny any return requests or refunds at any time and for any reason. All gift card purchases are final. Gift cards cannot be returned or exchanged. We are not responsible for lost or stolen gift cards. We are not responsible for lost or stolen packages.

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