It is with heavy hearts that we share with you our decision to voluntarily pause in-person services until conditions improve.
Please ignore any reminder emails through the end of the year, as we are keeping appointments on the books so that we can reschedule you in the order you booked once we reopen. All appointments are effectively canceled effective immediately and through the end of the year and until further notice.
We LOVE what we do, and those of you who have come in to see us since we reopened know that we have done everything in our power to go above and beyond to keep both our clients and ourselves safe during this time. With price gouging for scarce hospital grade PPE, increased overhead, and our staff’s weekly Covid-19 tests that need to be prioritized for our symptomatic neighbors, we do not feel comfortable using these resources for non-essential services, nor can we afford to compete with hospitals as cases surge in our community. This fact combined with the steep increase in last minute cancellations and no-shows due to increased symptoms, quarantines and infections, it is in our best interest and that of our community for us to stay home and reopen in 2021 when rates have dropped to safer levels.
Until conditions improve, we will not be performing in-person services, but we will be available for virtual facials and consults, and the online store will remain open and we will continue serving up the best products in the biz. We love you and cannot wait to continue to provide the highest level of service to our beloved clients again soon ❤️
Thank you for all of your love and support during this challenging time.
See you in 2021,
The Sapien Team
PS Members, be on the lookout for a following email with details about your membership.